February 24, 2024

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Research which explored business customers’ use of the Business Tax Account.
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HM Revenue and Customs (HMRC) commissioned independent research agency, IFF Research, to undertake qualitative research to understand business customers’ experiences of using the Business Tax Account.
The research comprised of interviews with 35 business customers in the UK registered for the Business Tax Account.
Findings will inform improvements to the Business Tax Account and, in the longer term, provide HMRC with insight to inform the early development of the Single Customer Account. The Single Customer Account will bring together data across different taxes and data sources to provide a single digital account for all taxpayers that is easily accessible and secure.
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